FREQUENTLY ASKED QUESTIONS
- How do I purchase a Gift Card? How does it work?
Click here to view our available options for gifting. You may either purchase a Gift Card or gift a subscription. Once you’ve selected the gift card you’d like to purchase, you will be asked to enter your details as well as the gift recipient’s details. Once you have paid for your order and it is confirmed, an email will be sent to your gift recipient informing them of the gift which will include the code they will need to use on our website to redeem this code.
- When does my gift card expire?
A GlamBox gift card will expire one year after the date it was purchased. For more information on your gift cards validy and gift subscriptions log on to your account and visit your dashboard.
- How do I use my gift card?
You can use your gift card to purchase any products in our GlamBox Shop or for any monthly/yearly recurring subscriptions. Follow the usual steps to make a purchase then be sure to enter your Gift Card code in the field titled VOUCHER on your check out card. Click APPLY VOUCHER to update your cart’s total before resuming checkout.
Click here to watch a quick video tutorial on how to use a voucher code.
- What happens to the rest of my gift card balance if I don't use it all at once?
You can continue to reuse the same gift card code until the balance on the card is 0.
- I don't want to use my gift card for a particular purchase. Can I remove it after I have applied it?
No. Once a voucher has been used you can no longer reverse this process if you have checked out. If you haven’t yet completed your check out, simply click the “x” button on the VOUCHER CODE field and click apply. This will remove your voucher from your cart’s total.
- How do I check my gift card balance?
Send us an email to firstname.lastname@example.org or call us at +971 (0)4 455 8699 and we’ll check on that for you.
- What if I don't know my recipient's email address for their gift card?
So sorry! We must have the recipient’s email address in order to send out their gift card.
- Do I earn GlamBox Points for purchases made with gift cards?
Purchases made with gift cards are eligible for GlamPoints. You can earn up to the amount that you have activated in the gift card. If you have a discount, only the amount after the discount voucher can be converted for Glampoints. So suppose you obtain a 5 % voucher and use that voucher for a 300 SAR purchase on a product in the Shop. After discount the value of the product will only be 285 SAR and if you use the gift card for the product you will receive 285 GlamPoints.
- I'm having trouble using my gift card to place an order. What should I do?
First, check that your gift card is still valid, that it has an available balance and that you are entering the code exactly as it appears in your gift e-card email (please note codes are case sensitive). If you continue to have difficulty, please send an email to email@example.com or call us at +971 (0)4 455 8699.