FREQUENTLY ASKED QUESTIONS
SHIPPING & DELIVERY
- When will my GlamBox be sent to me?
Our exact delivery date is a surprise! However, we usually aim to send our GlamBox out between the 3rd and 4th week of the month. We will send you a courier tracking number via email, once your GlamBox is shipped.
- Do you ever offer free shipping?
Yes, shipping is included.
- What service do you use to deliver the GlamBox?
We use a variety of different couriers to deliver all our boxes. For any shipping inquiries about the delivery service please email us at firstname.lastname@example.org and we would be glad to help you on in any way.
- Where do you deliver?
GlamBox delivers across the Kingdom of Saudi Arabia.
- What’s the process for International Shipping?
BOX SUBSCRIPTION: we currently offer international shipping to Saudi Arabia only.
Please note it is required by customs in KSA to submit a copy of the recipient’s ID along with the shipment, so when you place an order, we’re going to have to ask you to send this over to us.
Also, just in case there are any customs or duties fees, the recipient (you) will be responsible to pay these all directly to the courier. Boxes delivered outside the UAE cannot be returned for a refund.
Finally, although we really try our hardest to get your box to you, we just want to let you know that some of our shipments end up at the mercy of the guys at Customs in your country, which means there’s a tiny chance they may get sent back to us. If this ever happens, we will try our best to send it back to you, or of course, refund you the amount you paid for your subscription.
SHOP ORDERS: If you place an order from our shop, we’re happy to ship it to you wherever you are! Please keep in mind that in case there are any customs or duties fees, the recipient (you) will be responsible to pay these all directly to the courier. These shop orders cannot be returned or exchanged.
- Do I need to be present when the GlamBox is delivered?
Someone must be present to accept the delivery from our courier partner; please make sure to properly enter your address and phone number when signing up. The courier will call before arranging a delivery – failure to respond to coordinate a delivery will result in the return of your GlamBox. Please look out for their call!
- I have not received my GlamBox. What must I do?
First, verify that your address and phone number were properly entered under your profile (just log on to your account to verify); second, ensure that the purchase transaction was successfully completed. Finally, please refer to your tracking email and use the courier’s website to check the current status of your shipment. If despite these attempts you have not received your GlamBox within a few days of receiving the email containing your tracking number, please send us an email to email@example.com including the following details: name, email, transaction date and subscription purchased.
- Will I be able to track my shipment?
We offer shipping through professional courier services. Once your box has been shipped you will receive an email containing your tracking number. You may use the tracking number on the courier’s website for up to date tracking information about your shipment’s status. We want to guarantee that your package is delivered on time at your doorsteps.
- What if I want to change my address?
Subscribers can change their shipping address and box recipient at any time directly from their account dashboard. To do so, log in and click the SUBSCRIPTIONS button on the left menu of your dashboard. Next, select the subscription you would like to view, and here you will be able to update the shipping address linked to this subscription.
If you need any assistance, please email us at firstname.lastname@example.org and we can help you update your information.
- What do I do if I don’t receive my tracking number in my email?
Oh no! Well if this happens then please check your spam email and add email@example.com to your safe sender’s list. If you still did not receive it, then please contact us and we will help you with tracking your order.